Steps to collect your parcel from the agent

Our first delivery option, is to the address on the parcel

However, sometimes we can’t deliver an item to you because nobody was there to sign for it.
So we leave a calling card with a tracking number and deliver it to your local Parcel Connect agent for you to collect at a time that suits you.

Using the calling card number, you can track which Parcel Connect agent your parcel has been delivered to so you know where to go to collect your parcel. 

Arrange to have your item redelivered

We know you can’t always get to your local agent to collect your parcel, so we're happy to make a redelivery to get your item to you safely free to your own address or another address in your area